Accessibility Statement

Our Commitment to Accessibility

Low Cost Satellite Internet is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines outline how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

To ensure accessibility, we:

• Use clear, simple language and consistent navigation
• Provide text alternatives for non-text content
• Ensure sufficient color contrast between text and background
• Make our website fully navigable by keyboard
• Use proper heading structures and ARIA labels
• Provide descriptive link text (avoiding "click here")
• Ensure forms have clear labels and instructions
• Test with screen readers and accessibility tools
• Regularly audit our site for accessibility issues

Ongoing Efforts

We understand that accessibility is an ongoing journey, not a destination. We continuously work to:

• Train our team on accessibility best practices
• Test new features for accessibility before launch
• Stay updated on WCAG guidelines and best practices
• Address accessibility issues promptly when reported
• Involve users with disabilities in testing when possible

Compatibility

Our website is designed to be compatible with:

• Latest versions of screen readers (JAWS, NVDA, VoiceOver)
• Browser accessibility features and extensions
• Keyboard-only navigation
• Voice control software
• Mobile device accessibility features

Known Limitations

Despite our best efforts, some pages or content may not be fully accessible. If you encounter any accessibility barriers, please let us know. We will make every reasonable effort to make that page accessible or provide the information in an alternative format.

Third-Party Content

Our website may link to or embed content from third-party sites (such as Google Maps). We cannot control or guarantee the accessibility of these third-party services.

Contact Us

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Response Time

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 5 business days. If your issue is urgent, please indicate this in your communication.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you have the right to escalate the matter to relevant authorities, including filing a complaint with the U.S. Department of Justice under the Americans with Disabilities Act.

This statement was last updated on January 1, 2024, and will be reviewed and updated regularly as we continue our accessibility journey.